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Managing quality service in hospitality: how organizations achieve excellence in the guest experience
Publication details: Clifton Park, NY, etc. : Delmar, Cengage Learning, 2012. Description: 516 pISBN:- 9781111307738
- Managing quality service in hospitality
- TX911.3.M27 .F671M
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PIM Creative Learning Space Chaengwattana | หนังสือภาษาอังกฤษ | English Book Shelves | TX911.3.M27 .F671M 2012 (Browse shelf(Opens below)) | Checked out | 25/11/2025 | 32550000501678 |
Total holds: 0
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| TX911.3.M27 .C494W 2018 The world of culinary management : leadership and development of human resources / | TX911.3.M27 F656 1998x Food and beverage management / | TX911.3.M27 .F657 2012 Food and beverage management / | TX911.3.M27 .F671M 2012 Managing quality service in hospitality: how organizations achieve excellence in the guest experience | TX911.3.M27 .F686 2018 Food and beverage management / | TX911.3.M27 .F834H 2016 How to open a financially successful bed & breakfast or small hotel / | TX911.3.M27 G381 2011 Running a restaurant for dummies |
Teaches the concept and principles of treating customers as guests. This title covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others
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