Intercultural communication : a contextual approach / James W. Neuliep, St. Norbert College.

Includes bibliographical references (pages 438-473) and index.

The necessity of intercultural communication -- The cultural context -- The microcultural context -- The environmental context -- The perceptual context -- The sociorelational context -- The verbal code -- The nonverbal code -- Developing intercultural relationships -- Intercultural conflict -- Intercultural communication in business, health care, and educational settings -- Acculturation, culture shock, and intercultural competence.

"In this fully updated Eighth Edition of Intercultural Communication: A Contextual Approach, author James W. Neuliep provides a clear contextual model (visually depicted by a series of concentric circles) for examining communication within cultural, microcultural, environmental, sociorelational, and perceptual contexts. Beginning with the broadest context-the cultural component of the model-the book progresses chapter by chapter through the model, to the most specific traits of communication, verbal and nonverbal messages. Each chapter focuses on one context and explores the combination of factors within that context, including setting, situation, and circumstances. Highlighting values, ethnicity, physical geography, and attitudes, the book examines means of interaction, including body language, eye contact, and the exchange of words, as well as the stages of relationships, cross-cultural management, intercultural conflict, and culture shock"--