Anderson, Kristin,  1962- <br/><br/>
Customer relationship management /  [book] 
Kristin Anderson, Carol Kerr 
 - New York :  McGraw-Hill,  c2002. 
 - xii, 164 p. :  ill 
 - A briefcase book .
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>0071379541 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .A547