Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 5th ed. 
 - Boston :  McGraw-Hill,  c2006. 
 - xiv, 605 p. :  ill. +  1 compact disc. 
<br/><br/> Library has compact disc: C. 
<br/><br/><label>ISBN: </label>0071244409 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / F562 2006