TY - BOOK AU - Chavez,Tom AU - O'Hara,Chris AU - Vaidya,Vivek TI - Data driven: harnessing data and AI to reinvent customer engagement SN - 9781260441536 (alk. paper) AV - HF5415.32 .C454D PY - 2019/// CY - New York PB - McGraw-Hill Education KW - Consumer behavior KW - Computer security KW - Artificial intelligence N1 - Includes bibliographical references and index ER -