TY  - BOOK
AU  - Buttle,Francis
AU  - Maklan,Stan
TI  - Customer relationship management: concepts and technologies 
SN  - 9781138498259
AV  - HF5415.5 .B875C
PY  - 2019///
CY  - New York
PB  - Routledge, Taylor & Francis Group
KW  - Customer relations
KW  - Management
N1  - Revised edition of the authors' Customer relationship management, 2015; Includes bibliographical references and index
ER  -