Bolstorff, Peter Supply Chain Excellence : a handbook for dramatic improvement using the SCOR model / [book] Peter Bolstorff, Robert Rosenbaum - 3rd ed. - New York : American Management Association, 2012. - xvii, 284 p. : ill. ; 23 cm. Includes appendix and index The supply Chain operations reference model ISBN: 9780814417713 Subjects--Topical Terms: BUSINESS LOGISTICS--MANAGEMENT LC Class. No.: HD38.5 / .B64S