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Research customer satisfaction evaluation and improvement of broadband business for chengdu telecommunication company Maoyuan He by
  • He, Maoyuan
  • Panyapiwat Institute of Management Business Administration (Chinese program)
Publication details: Nonthaburi : Panyapiwat Institute of management, 2013
Dissertation note: Independent Study (CMBA (Business Administration (Chinese program)) -- Panyapiwat Institute of Management, 2013
Online access:
LOC classification:
  • IS .H487R
Availability: Items available for loan: PIM Creative Learning Space Chaengwattana (2). Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (1).

Sense & respond : how successful organizations listen to customers and create new products continuously / Jeff Gothelf & Josh Seiden. by
  • Gothelf, Jeff
  • Seiden, Josh [author.]
Publication details: Boston, Massachusetts : Harvard Business Review Press, 2017
Other title:
  • Sense and respond
LOC classification:
  • HD58.9 .G684S
Availability: Items available for loan: PIM Creative Learning Space Chaengwattana (1).

Social customer experience: engage and retain customers through social media / Dave Evans with Joe Cothrel by
  • Evans, Dave, 1956-
  • Cothrel, Joe
Edition: 1st edition
Publication details: Indianapolis, IN : John Wiley and Sons, c2010
LOC classification:
  • HF5415.1265 .E773 2010
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (1).

Strategic customer management : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow by
  • Payne, Adrian
  • Frow,Pennie
Publication details: Cambridge : Cambridge University Press, c2013
LOC classification:
  • HF5415.5 .P395
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (1).

Supplier relationship management : unlocking the hidden value in your supply base / Jonathan O'Brien by
  • O'Brien, Jonathan
Publication details: London ; Philadelphia : Kogan Page, 2014
LOC classification:
  • HF5437 .O135S
Availability: Items available for loan: PIM Creative Learning Space Chaengwattana (1).

The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture Spector, Robert and Reeves, Breanne O. [book] by
  • Spector, Robert
Edition: 3rd ed.
Publication details: Hoboken, New Jersey : Wiley., 2017
LOC classification:
  • HF5415.5 .S741N
Availability: Items available for loan: PIM Creative Learning Space Chaengwattana (1).

Trust-based selling : using customer focus and collaboration to build long-term relationships / Charles H. Green [book] by
  • Green, Charles H
Publication details: New York : McGraw-Hill, c2006
LOC classification:
  • HF5438.25 .G732 2006
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (1).

คุณภาพในงานบริการ 1 = Quality in services / โดย วีรพงษ์ เฉลิมจิระรัตน์ [book] by
  • วีรพงษ์ เฉลิมจิระรัตน์
Edition: พิมพ์ครั้งที่ 4
Publication details: กรุงเทพฯ : สมาคมส่งเสริมเทคโนโลยี (ไทย-ญี่ปุ่น), 2543
LOC classification:
  • HF5414.5 .ว828
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (2).

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