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CRM เกมครองใจลูกค้า / สมวงศ์ พงศ์สถาพร, สุนทร เลาหพัฒนวงศ์ [Book] by
  • สมวงศ์ พงศ์สถาพร
  • สุนทร เลาหพัฒนวงศ์
Publication details: กรุงเทพฯ : ยูบีซีแอล บุ๊คส์, 2550
LOC classification:
  • HF5415.5 .ส278
Availability: Items available for loan: ศูนย์การศึกษาทางไกล จ.ขอนแก่น (1). ศูนย์การศึกษาทางไกล จ.นครราชสีมา (1). ศูนย์การศึกษาทางไกล จ.นครสวรรค์ (1). ศูนย์การศึกษาทางไกล จ.ลำปาง (1). ศูนย์การศึกษาทางไกล จ.สงขลา (หาดใหญ่) (1). ศูนย์การศึกษาทางไกล จ.สมุทรปราการ (สำโรง) (1). ศูนย์การศึกษาทางไกล จ.สุราษฎร์ธานี (1). ศูนย์การศึกษาทางไกล จ.อยุธยา (1). ศูนย์การศึกษาทางไกล จ.อุดรธานี (1). ศูนย์การศึกษาทางไกล จ.เพชรบุรี (1). Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (4). ศูนย์การศึกษาทางไกล จ.ขอนแก่น: Withdrawn (1). ศูนย์การศึกษาทางไกล จ.ชลบุรี: Withdrawn (2). ศูนย์การศึกษาทางไกล จ.นครราชสีมา: Withdrawn (1). ศูนย์การศึกษาทางไกล จ.นครสวรรค์: Withdrawn (1). ศูนย์การศึกษาทางไกล จ.สมุทรปราการ (สำโรง): Withdrawn (1). ศูนย์การศึกษาทางไกล จ.อยุธยา: Withdrawn (1). ศูนย์การศึกษาทางไกล จ.เพชรบุรี: Withdrawn (1).

Customer relationship management (BM0169)/ School of Business Management Nanyang Polytechnic [book] by
  • School of Business Management Nanyang Polytechnic
Publication details: Singapore : Pearson Education Sounth Asia, c2006
LOC classification:
  • HF5415.5 .C987
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (1).

Customer relationship management / Kristin Anderson, Carol Kerr [book] by
  • Anderson, Kristin, 1962-
  • Kerr, Carol
Series: A briefcase book
Publication details: New York : McGraw-Hill, c2002
LOC classification:
  • HF5415.5 .A547
Availability: Items available for loan: PIM Creative Learning Space Chaengwattana (1).

Customer service : career success through customer Loyalty / Paul R. Timm [book] by
  • Timm, Paul R
Edition: 4th ed.
Publication details: Upper Saddle River, N.J. : Pearson Education Ltd., 2008
LOC classification:
  • HF5415.5 .T513 2008
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (1).

Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz [book] by
  • Robinette, Scott
  • Brand, Claire
  • Lenz, Vicki
Publication details: New York : McGraw-Hill, c2001
LOC classification:
  • HF5415 .R656
Availability: Items available for loan: PIM Creative Learning Space Chaengwattana (1).

English for customer care/ Rosemary Richey [Book] by
  • Richey, Rosemary
Publication details: Oxford : Oxford University press, 2007
LOC classification:
  • PE1116 .R529
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (5).

Get noticed-- get referrals : build your client base and your business by making a name for yourself / Jill Lublin ; with Mark Steisel [book] by
  • Lublin, Jill
  • Steisel, Mark
Publication details: New York : McGraw-Hill, c2008
LOC classification:
  • HF5386 .L929 2008
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (2).

How to talk to customers : create a great impression every time with MAGIC / Diane Berenbaum, Tom Larkin [book] by
  • Berenbaum, Diane, 1956-
  • Larkin, Tom, 1953-
Publication details: San Francisco : Jossey-Bass, c2007
LOC classification:
  • HF5415.5 .B45
Availability: Items available for loan: PIM Creative Learning Space Chaengwattana (1).

Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund [book] by
  • Fleming, John Howland
  • Asplund, Jim
Publication details: New York : Gallup Press, c2007
LOC classification:
  • HF5415.5 .F58
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (1).

Judgment on the front line : how smart companies win by trusting their people / Chris DeRose and Noel M. Tichy [book] by
  • DeRose, Chris
  • Tichy, Noel M
Publication details: New York : Portfolio/Penguin, c2012
LOC classification:
  • HF5415.5 .D467 2012
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (1).

Kellogg on branding in a hyper-connected world : Alice M. Tybout. by
  • Tybout, Alice M
Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc., 2019
LOC classification:
  • HD69.B7 .T977K
Availability: Items available for loan: PIM Creative Learning Space Chaengwattana (1).

Loyalty 3.0 : how to revolutionize customer and employee engagement with big data and gamification / by Rajat Paharia [book] by
  • Paharia, Rajat
Publication details: New York : McGraw-Hill, [2013]
LOC classification:
  • HF5415.32 .P141 2013
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (1).

Managing customer experience and relationships : a strategic framework / Don Peppers, Martha Rogers. by
  • Peppers, Don
  • Rogers, Martha [author.]
Series: Wiley corporate F&A series
Edition: Third edition.
Publication details: New Jersey : Wiley, 2017
LOC classification:
  • HF5415.5 .P458M
Availability: Items available for loan: PIM Creative Learning Space Chaengwattana (1).

Neuro-sell : how neuroscience can power your sales success / Simon Hazeldine [book] by
  • Hazeldine, Simon
Publication details: London : Kogan Page, 2014
LOC classification:
  • HF5438.8.P75 H429
Availability: Items available for loan: PIM Creative Learning Space Chaengwattana (1). Not available: PIM Creative Learning Space EEC: In Transit to PIM EEC Library (1).

Relationship selling / Mark W. Johnston, Greg W. Marshall [book] by
  • Johnston, Mark W
  • Marshall, Greg W
Edition: 3rd ed.
Publication details: Boston : McGraw-Hill/Irwin, c2010
LOC classification:
  • HF5438.25 .J655 2010
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (2).

Relationship selling / Mark W. Johnston, Greg W. Marshall [book] by
  • Johnston, Mark W
  • Marshall, Greg W
Edition: 2md ed.
Publication details: Boston : McGraw-Hill/Irwin, c2008
LOC classification:
  • HF5438.25 .J655 2008
Availability: Not available: PIM Creative Learning Space Chaengwattana: Withdrawn (1). PIM Creative Learning Space EEC: Withdrawn (1).

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