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Managing quality service in hospitality: how organizations achieve excellence in the guest experience

By: Contributor(s): Publication details: Clifton Park, NY, etc. : Delmar, Cengage Learning, 2012. Description: 516 pISBN:
  • 9781111307738
Other title:
  • Managing quality service in hospitality
Subject(s): LOC classification:
  • TX911.3.M27  .F671M
Summary: Teaches the concept and principles of treating customers as guests. This title covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others
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Holdings
Item type Current library Collection Shelving location Call number Status Date due Barcode Item holds
หนังสือ หนังสือ PIM Creative Learning Space Chaengwattana หนังสือภาษาอังกฤษ English Book Shelves TX911.3.M27 .F671M 2012 (Browse shelf(Opens below)) Checked out 25/11/2025 32550000501678
Total holds: 0

Teaches the concept and principles of treating customers as guests. This title covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others

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