000 00747nam a2200241 a 4500
001 30250
005 20230531230847.0
008 061114s2006 xxum a001 0 eng d
020 _a0071244409
050 4 _aHD9980.5
_bF562 2006
100 1 _aFitzsimmons, James A.
_92673
245 1 0 _aService management :
_boperations, strategy, and information technology /
_cJames A. Fitzsimmons, Mona J. Fitzsimmons.
250 _a5th ed.
260 _aBoston :
_bMcGraw-Hill,
_cc2006.
_92033
300 _axiv, 605 p. :
_bill. +
_e1 compact disc.
500 _aLibrary has compact disc: C.
650 0 _aService industries
_xManagement.
_92674
700 1 _aFitzsimmons, Mona J.
_92675
913 _au
942 _cBK
988 _c30250
996 _ahm
999 _c30250
_d30250