000			02297nam a22002657a#4500
001			826077
007			tz
008			170907t2016 th ||||| |||| 00| 0 eng d
020			_a9781910158678
049			_aPIMLIB
050			_aG155 _b.H399T
100			_aHorner,Susan _952674
245			_aTalent Management in Hospitality and Tourism
260			_aOxford : _bGoodfellow Publishers, _c2016. _952675
300			_a318 p
449			_aNew Arrivals-Sep 2017
520			_aThe first text to address this vital subject for educators and organisations in the hospitality sector * Contributed by major experts who have multi-national experience of hospitality education provide new and interesting perspectives on the topic * Real life cases studies from major international companies as well as SMEs such as Hilton, Marriott, Chewton Glen, Rick Stein and Shangri La. Staff retention, training and morale is key in any industry, none more so that in the service sector where career perceptions can be negative and staff retention is notoriously high. Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective. It will enable future managers to understand the key principles to maintaining a happy and talented workforce, as well as understanding how to successfully manage their own career path. Talent Management in Hospitality and Tourism uses case studies from international companies such as Carnival UK, Marriott, Hilton as well as SMEs such as Chewton Glen and the Rick Stein group to illustrate successful talent management strategies and how they can be implemented. The text has a complete pedagogic structure, including learning points and activities at the end of each chapter to assist with class room delivery and design assessments.
650			_aTourism _95044
650			_aManagement in Hospitality _952676
690			_a0051-1 บริหารธุรกิจมหาบัณฑิต สาขาการบริหารคนและกลยุทธ์องค์การ POS (ป.โท) _947387
942			_cBK
988			_c826077
998			_abenjamad
999			_c826077 _d826077