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| 001 | 833503 | ||
| 005 | 20230531231400.0 | ||
| 008 | 980901s1999 nyua b 001 0 eng | ||
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_aHF5415.5 _b.B478 1999 |
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_a658.8/12 _221 |
| 100 | 1 |
_aBerry, Leonard L., _d1942- _964079 |
|
| 245 | 1 | 0 |
_aDiscovering the soul of service : _bthe nine drivers of sustainable business success / _cLeonard L. Berry. |
| 260 |
_aNew York, NY : _bFree Press, _cc1999. _927786 |
||
| 300 |
_axiv, 269 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 249-255) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. _91217 |
|
| 650 | 0 |
_aCustomer services _xCase studies. _xCase studies. |
|
| 650 | 0 |
_aService industries. _964080 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/simon051/98037393.html |
| 856 | 4 | 1 |
_3Sample text _uhttp://www.loc.gov/catdir/samples/simon031/98037393.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/simon031/98037393.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0631/98037393-t.html |
| 920 | _a**LC HAS REQ'D # OF SHELF COPIES** | ||
| 988 | _c833503 | ||
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