Discovering the soul of service : (Record no. 833503)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01542cam a2200349 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 833503 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230531231400.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 980901s1999 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 98037393 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0684845113 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .B478 1999 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition number | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Berry, Leonard L., |
| Dates associated with a name | 1942- |
| 9 (RLIN) | 64079 |
| 245 10 - TITLE STATEMENT | |
| Title | Discovering the soul of service : |
| Remainder of title | the nine drivers of sustainable business success / |
| Statement of responsibility, etc. | Leonard L. Berry. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, NY : |
| Name of publisher, distributor, etc. | Free Press, |
| Date of publication, distribution, etc. | c1999. |
| -- | 27786 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 269 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 249-255) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management. |
| 9 (RLIN) | 1217 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Case studies. |
| -- | Case studies. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries. |
| 9 (RLIN) | 64080 |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Contributor biographical information |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/bios/simon051/98037393.html">http://www.loc.gov/catdir/bios/simon051/98037393.html</a> |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Sample text |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/samples/simon031/98037393.html">http://www.loc.gov/catdir/samples/simon031/98037393.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Publisher description |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/description/simon031/98037393.html">http://www.loc.gov/catdir/description/simon031/98037393.html</a> |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Table of contents only |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0631/98037393-t.html">http://www.loc.gov/catdir/enhancements/fy0631/98037393-t.html</a> |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ocip |
| f | 19 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | หนังสือ |
| 920 ## - | |
| -- | **LC HAS REQ'D # OF SHELF COPIES** |
| 988 ## - | |
| -- | 833503 |
| 991 ## - | |
| -- | c-GenColl |
| -- | HF5415.5 |
| -- | .B478 1999 |
| -- | Copy 1 |
| -- | BOOKS |
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