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Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.

By: Publication details: New York, NY : Free Press, c1999. Description: xiv, 269 p. : ill. ; 25 cmISBN:
  • 0684845113
Subject(s): DDC classification:
  • 658.8/12 21
LOC classification:
  • HF5415.5 .B478 1999
Online resources:
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Includes bibliographical references (p. 249-255) and index.

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