Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill, c2006. - xiv, 605 p. : ill. + 1 compact disc.
Library has compact disc: C.
0071244409
Service industries--Management.
HD9980.5 / F562 2006
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill, c2006. - xiv, 605 p. : ill. + 1 compact disc.
Library has compact disc: C.
0071244409
Service industries--Management.
HD9980.5 / F562 2006
