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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Contributor(s): Publication details: Boston : McGraw-Hill, c2006. Edition: 5th edDescription: xiv, 605 p. : ill. + 1 compact discISBN:
  • 0071244409
Subject(s): LOC classification:
  • HD9980.5 F562 2006
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